Absolutely, you always see a proof of your logo before we proceed with customization of your order.
Yes, you can cancel at any time prior to the order going into production. Once items have been decorated with your logo, we can no longer accept a cancellation.
Print: We need EPS, or AI files. However, we will take whatever you’ve got–we’ve seen it all, we may just need to have the art modified, don’t worry, we have you covered and will take care of it.
Embroidery: We can use a jpeg, png, ai, eps file or, if you have a DST embroidery file, upload it with your thread colours, and we can skip right to the “sewing out a proof” step!
You bet, anything we can do to make future orders simple and easy for you. ;)
You’ve got options. The simplest way is just to email it to us directly, email@example.com, you can also upload your artwork right here on our site if it is less than 15MB.
We are all about samples because they help to ensure that you get exactly what you want. Just ask us and we will get you all sampled up!
We certainly want you to be happy!
If you’re unhappy with your order because the product is defective or the imprint quality isn’t what you expected, just let us know and we will fix your order or refund your money. Your experience with McLoughlin means everything to us and we will do our best to work with you on any issue.
We can accept returns for defective apparel or defective decoration. We want you to be happy and will try and help you out as much as we possibly can, within reason.