Absolutely, you always see a proof of your logo before we proceed with customization of your order.

Yes, you can cancel at any time prior to the order going into production. Once items have been decorated with your logo, we can no longer accept a cancellation.

Print: We need EPS, or AI files. However, we will take whatever you’ve got–we’ve seen it all, we may just need to have the art modified, don’t worry, we have you covered and will take care of it.

Embroidery: We can use a jpeg, png, ai, eps file or, if you have a DST embroidery file, upload it with your thread colours, and we can skip right to the “sewing out a proof” step!

You bet, anything we can do to make future orders simple and easy for you. ;)

You’ve got options. The simplest way is just to email it to us directly, info@mcloughlin.ca, you can also upload your artwork right here on our site if it is less than 15MB.

Most of time, yes. Keep in mind that in some cases, exact PMS matching isn’t possible, but we will get as close as we possibly can with our print or thread colours. We will always send proofs and ensure you are comfortable before your order is placed.

All apparel from retail brands requires embellishment.

Absolutely, we want to create a custom product that suits your every need!

Every order and product is different, we will work with you to understand your in-hands date to make something work.

Basically we create orders and timelines based on your needs. We try to work within your timeline to the best of our capabilities even when those timelines are extra tight!

Yes, we work with various shipping options, costs based upon the weight of your goods.

Yep! Just let us know what works best for you at the time of placing your order.

We are all about samples because they help to ensure that you get exactly what you want. Just ask us and we will get you all sampled up!

We accept most major credit cards, EFT and wire transfers.

We send you a secure payment link in all of our invoices once the order is ready to ship where you can pay using your card.

Yes, but let’s get to know each other. While we do extend terms to some clients, we typically work together for a few month first where we ask for payment up front by credit card.

We certainly want you to be happy!

If you’re unhappy with your order because the product is defective or the imprint quality isn’t what you expected, just let us know and we will fix your order or refund your money. Your experience with McLoughlin means everything to us and we will do our best to work with you on any issue.

We can accept returns for defective apparel or defective decoration. We want you to be happy and will try and help you out as much as we possibly can, within reason.

If we use artwork you have supplied to imprint your product, we accept that you are warranting that you have unrestricted right and authority to use and distribute that artwork. Certain retail brands have logo use guidelines that we follow; we reserve the right to cancel orders with logos that do not conform to those guidelines, but can typically find a solution with you!